19851 Nordhoff Place, Ste 105
Chatsworth, CA 91311 – USA
Customer Service Phone: +1 (888) 991-7471
Or Email Us At: [email protected]
Business Hours: 9:00 AM to 5:00 PM (PST)
Monday to Friday, Except Holidays.
30 Day Money Back Guarantee
We are proud of our product reviews and we stand by the integrity of everything we do. However, all CBDfx products come with a 30-day customer satisfaction guarantee. If you are not satisfied with the product, contact us for return instructions within 30 days of your order and we will issue a refund after the prodcut is received.
1 Year Warranty
If there are any defects in material or workmanship of our product from one year from the original date of purchase we will gladly send you a new product. We stand behind the quality of our product and want your complete satisfaction. If items are missing or are in poor condition we have the right to refuse warranty. Just complete the Product Return Authorization (PRA) form, which can be found here or on the back of the packing slip of your order. Place this form along with your original items in a padded envelope and mail to us. Allow up to 2 weeks for processing.
Note: We highly recommend that you return your order through traceable mail because we do not take responsibility for lost or undelivered returns. All exchanges must be within 1 year from the date of the original shipment and include all the items from the original order and must be accompanied with the PRA form.
For U.S customers with U.S shipping addresses delivery is provided by USPS or Fed Ex. Once your order has been shipped, you will receive and email confirmation with your tracking information. New orders are typically packed within 2 business days of ordering. You may receive your order on the day specified during check out, based upon the shipping options you selected. These time frames are a guide as we offer no guarantee unless otherwise stipulated in your shipping option.
Note: Free shipping is offered for purchases delivered by USPS. If you select this option we cannot guarantee your delivery or accept any liability for lost orders. In the case this occurs we recommend that you address this with your local post office. If you are concerned about this happening to you we suggest you ship via FedEx. Guaranteed delivery is available with this option. If your order is greater than $100 we do offer FedEx Ground guaranteed shipping free of charge. If you are an international customer you should refer to internationalcheckout.com for specific rules and conditions. Please click here to view a list of FAQ’s regarding International orders.
If you have an CBDfx account you can check your order status anytime by clicking on “My Account” on the home page. From there you will be able to view all information regarding your order status. For all customers, you will receive 2 emails. The first email will be sent upon placing your order with CBDfx. The second email will be sent once your order has been packed and shipped. This email will contain your tracking number. You can track your order via USPS or FedEx depending upon the shipping option you selected.