CBD Frequently Asked Questions – FAQ

Is there THC in your products?

Some of our products have minuscule, trace amounts of THC in them — but well below the legal limit of 0.3% (in most states). It is very unlikely that most users will test positive for THC in a drug test (though we can’t rule it out 100% depending on the type of test and the frequency of use). If you’re concerned about THC traces, consider shopping for our “broad-spectrum” items, as these contain the least amount of THC out of all our products. Our “full-spectrum” items have amounts of THC that still total less than 0.3%.

When browsing our online product catalog at CBDfx.com, please look for the Lab Reports button on the product’s details page, which includes a very accurate report of any amount or traces of THC which may be available in a product.

How many puffs do I get with your CBD disposable vape pens?

Our disposable CBD pens should provide between 100-150 puffs before running out, depending on the size of the hit you take. In general, we’ve seen that new/beginning users take 2-3 weeks to finish a pen; intermediate users take 1-2 weeks, and advanced users may go through a disposable pen fairly quickly, in a few days or less. These are general guidelines, your results may vary.

Will CBD help me with stress, anxiety, and other issues?

CBDfx does not make any claims, express or implied, regarding the use of our CBD for stress, the use of our CBD for anxiety, the use of our CBD for pain relief, or any other symptom whatsoever. The FDA has not approved the use of CBD for these purposes.

Which CBDfx product is best for me?

The right CBD product for you is dependent on a variety of factors, including your preferred method of administration, your prior experience with CBD and your desired result. CBDfx has formulated a wide variety of CBD lifestyle products to fit into your existing routines and give you new ways to experience cannabidiol. From CBD topicals made with the finest botanicals to help soothe your skin, to delicious and high-quality CBD vape juices, to mouth-watering CBD vegan gummies; if you see something you like on our site, just try it out for yourself! We bet you’ll love it!

I placed an order, but cannot see it on my dashboard

Most likely, your order has been received and is currently processing. In most cases when an order is still processing it will not show on your dashboard yet. Once an order has been completed or shipped, it will then appear on your orders tab. If you have further questions, feel free to contact our customer service line.

What is the recommended wattage for CBDfx CBD oil to keep it from burning?

You can vape our CBD vape liquids in most vaping devices as long as they are designed for use with traditional style vaping liquids. In general we suggest to keep the wattage at around 20 watts for best results. If you have the wattage set too high you risk prematurely burning the CBD which will give a badly burnt flavor to the vapor.

Do you have any CBD retail stores near me?

Many vape shops and other retail outlets do carry our products. We suggest that you consult with your local vape shop to see if they have the product you are looking for. If you are unable to find the particular item you are interested in, feel free to visit our website as we do ship to all 50 U.S states.

I am having issues powering my vape kit / My vape kit won’t turn on

In order to fully power on the Vape Kit, you must press the button 5 times. It will need to be pressed very quickly (within 3 seconds), if you take too long in between button presses the device will not register that you are trying to turn it on. Again, please make sure to press this button 5 times very quickly as you should then see the device power on and the light will blink pink/purple 5 times. Once the device is fully powered on you should see the button illuminate blue for the length of the button press. Please make sure to press and hold the button down for the length of the puff in order for the device to produce vapor and once you are done with the puff just let go of the button and it will stop producing vapor.

What is the percentage of PG & VG in your vape juices?

Our CBD Vape Juices contain 50% Vegetable Glycerine and 50% Propylene Glycol.

Why do you use PG & VG in your vape products?

VG (vegetable glycerin) and PG (propylene glycol) are two common ingredients found in a wide variety of consumer goods, from asthma inhalers to cosmetics and more. These liquids are used as the “base” of our vape oil that results in the perfect hit in terms of smoothness, vapor amount, consistency and flavor.

How do I make a purchase online?

To learn how to purchase CBDfx products online, you should start by watching our tutorial video:
https://www.youtube.com/watch?v=hgK7-Nuae78
The video will walk you through our process step-by-step, from product selection to add to cart, to purchase. If you still do not feel comfortable about the purchase process after watching the video, please contact our support team here for more help:
https://cbdfx.com/pages/contact-us/

Do your products contain Dicetyl Phosphate?

No, our products do not use dicetyl phosphate. Although many skincare products on the market utilize dicetyl phosphate as a surfactant to help water and oil mix, we have chosen not to include this ingredient in our topicals (or any other item). In an effort to keep our products as pure and free of potential irritants as possible, we have opted for a formulation that doesn’t include this common ingredient.